General FAQ

Kerikiya FAQ – Answers to All Your Questions

From registration to payments, betting, lottery, and account management — detailed answers to everything, all in one place.

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How Can We Help You

Browse these sections for quick solutions to any issue on Kerikiya

Account & Registration

Answers to all questions about opening a new account, verification, changing your password, and updating your profile.

Deposits & Withdrawals

Full details on depositing and withdrawing via Mobile Pay, Nagad, Rocket, and all other mobile banking methods.

Betting & Games

Detailed rules and strategies for Sports Betting, lottery, jackpot, and live games.

Bonuses & Rewards

Learn how to earn and use your welcome bonus, cashback, free bets, and loyalty points.

Security & Privacy

All questions about account security, two-step verification, and the privacy of your personal information.

App & Technology

Technical support for downloading and installing the Kerikiya app and for convenient mobile betting.


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To open an account on Kerikiya, you need an active Bangladeshi mobile number and a valid National ID (NID). You must be at least 18 years old. Registration is completely free and takes just 2–3 minutes. Click here to register.

Each person may only register one account. Attempting to create multiple accounts using the same mobile number, NID, or device may result in all accounts being suspended and any winnings being forfeited.

Account verification is typically completed within 24 hours. However, submitting clear, high-quality photos can reduce this to just a few hours. You will need photos of both the front and back of your NID, along with a selfie.

After logging in, you can update your email address, address, and certain details from Profile Settings. However, to change your mobile number or NID, you'll need to contact the support team.

To close your account, email support@kerikiya.fun or reach out via live chat. Make sure to withdraw any remaining balance before closing. You can also take a temporary break under our Responsible Gaming options.

No. Kerikiya strictly enforces an 18+ policy. Any account found to belong to a user under 18 will be immediately closed and all balances forfeited. An NID or passport is required for age verification.

On the login page Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes less than 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. It will unlock automatically after that. If you need immediate access, contact support.

Kerikiya supports all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, Rocket, and Upay. For more details, Payment Page View.

The minimum deposit at Kerikiya is just ৳100 BDT — significantly lower than most other platforms in Bangladesh, making it easy for new players to get started.

Withdrawal requests are typically processed within 15 minutes to 2 hours, with funds arriving directly in your mobile banking account. Requests made between midnight and 6 AM may be processed the following morning.

In some cases, network issues may cause a delay of 5–10 minutes. Try refreshing the page. If the transaction still doesn't appear after 15 minutes, contact support with your mobile banking transaction ID and we'll resolve it promptly.

The daily withdrawal limit depends on your account verification level. A standard verified account can withdraw up to ৳50,000 BDT per day, while a fully verified account allows higher limits.

Kerikiya does not charge any deposit fees. However, your mobile banking operator may apply their own transaction charges. Withdrawals are completely free.

New members receive a welcome bonus of up to 100% on their first deposit. The bonus is credited automatically upon deposit. To view the bonus terms and conditions, Terms & Conditions View page.

Kerikiya currently supports payments via mobile banking. For more information on bank transfers and card payments, Payment Page View.

log in to your account, Sports Go to the section, choose your sport and match, enter your stake, and confirm. For betting tips, Betting Tips View page.

Yes, Kerikiya supports live betting during matches. Watch real-time odds and place your bets at any moment. Keep in mind that odds change quickly in live betting, so time your decisions well.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match or event is cancelled, your full stake will be refunded. Always double-check all details before placing a bet.

Yes, Kerikiya allows you to combine multiple match bets into a single combo bet. This multiplies the odds, giving you the chance to win significantly more — though all selections must be correct.

The minimum bet on Kerikiya is ৳10 BDT. This gives new players a chance to learn betting with minimal risk. Maximum bet limits vary depending on the game and market.

Match results are typically updated within 15–30 minutes of the final whistle, and any winnings are automatically credited to your account. You can withdraw them at any time after that.

You can bet on over 30 sports including cricket, football, tennis, hockey, and basketball. All major tournaments are covered — IPL, BPL, World Cup, Premier League, and more. For details, Sports Page View.

Our On the Betting Tips page Expert analysis, match previews, and strategic tips are updated regularly. Special guides for new players are also available.

New members receive up to a 100% welcome bonus on their first deposit. Deposit ৳1,000 and get an extra ৳1,000 in bonus funds. For full bonus terms and conditions, Terms & Conditions See on page.

To withdraw a bonus, you must meet the specified wagering or rollover requirements. Typically, the bonus amount needs to be wagered 5–10 times before it becomes withdrawable. Full terms are available on the bonus page.

Weekly cashback is automatically credited to your account every Monday morning. You receive a set percentage of your total bets from the previous week. For more details, Rewards Page View.

Loyalty points are earned automatically on every bet you place. Redeem them for bonus cash, free bets, or special rewards. On the Rewards page View your points balance.

Yes! If you invite a friend through Kerikiya's referral program and they register and make their first deposit, you'll receive a special referral bonus. Your referral link can be found on your profile page.

Free bets are available through special offers, tournaments, and promotions. Keep notifications turned on so you never miss a free bet offer. To use a free bet, simply select the free bet option on your betting slip.

Bonuses generally need to be used within 7 to 30 days of being credited. Each bonus has its own expiry period, which is stated in the offer details. Any unused bonus will be forfeited once it expires.

Yes. Kerikiya uses 256-bit SSL encryption to keep all data secure. Your personal information, payment data, and betting history are completely private. For more details, Privacy Policy View.

Go to Profile Settings → Security → Two-Step Verification and enable it. Verification is done via OTP sent to your mobile number. Once active, logging in from an unrecognised device will require an OTP.

Change your password immediately and notify us at support@kerikiya.fun. Our security team will review your account right away and temporarily lock it if necessary.

No. Kerikiya never sells or shares users' personal information with third parties. No information is disclosed unless required by law. To learn more, Privacy Policy Read more.

Yes. Go to Profile Settings → Security → Active Sessions to log out from any or all devices. If your phone is lost or stolen, use this option right away.

Always type kerikiya.fun directly into your browser. Do not click on links from unknown sources or SMS messages. Kerikiya will never ask for your password via SMS or email.

App Page Download directly from that page. The app is available for both Android and iOS devices, and you'll also find the installation guide there.

The Kerikiya app runs on Android 6.0 and above, and iOS 12 and above. On older devices, you can access it directly through a browser.

On your Android device, enable "Allow installation from unknown sources" (Settings → Security). Also check that you have enough storage space. If the issue persists, App page See the troubleshooting guide.

When a new update is available, you will receive a notification when you open the app. App Page You can also download the latest version from there. Keeping the app updated ensures the best performance.

Absolutely. kerikiya.fun is fully optimized for mobile browsers. You can access all features through Chrome, Firefox, or any modern browser. That said, the app offers a slightly faster and smoother experience.

On the lottery page Go to the lottery page, choose your preferred lottery, select your numbers, and purchase your ticket. The ticket price will be deducted from your account balance. The draw date and time for each lottery are listed on the page.

Once the draw results are announced, your winnings are automatically added to your account balance and can be withdrawn at any time. Large prizes may require additional verification.

Kerikiya jackpots offer prizes worth crores of BDT. The prize amount for each jackpot On the Jackpot page, is listed there. The jackpot pool keeps growing until someone wins.

Different lottery draws take place daily, weekly, and monthly. The draw date and time for each lottery On the lottery page It is clearly stated. Draw results are published immediately.

You can buy multiple tickets for the same lottery at once. More tickets mean a higher chance of winning — just make sure to play responsibly and stay within your budget.

Have more questions? Ask us directly

Kerikiya's live support team is always here for you. Join now and enjoy with complete peace of mind.

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